Meta Business Verification
This guide will help you complete Business Verification process.
In order to have access to higher account tiers in the WhatsApp Business API account, clients must complete Business Verification within the Business Manager. This means they will have to provide Facebook with some documents to prove the existence and legitimacy of the business.
To increase the company's chances of being verified by Meta, it is important that:
- The company's website is active and complete, containing the company's name and address
- The account email is from the same domain as the company's website provided in the documentation
- If the verification will be made through the phone number, make sure it is able to receive the call. If the phone has IVR, disable it temporarily
- The company's trade name in the documentation is the same used on the website and on the Facebook page. If different, the names need to be related in some way on the website. For example, at the footer, enter "Company ABC powered by company D"
After submitting the documentation, the client will be informed via email about the progress of the company's verification.
To start the verification process, the client needs to go to Security Center and click Start Verification in the Business verification section.
If the button is not available, this means that the Business Manager is not eligible for verification:
To enable the button, the client needs to create a new WABA before starting the verification process.
The WhatsApp Business API account will be placed under the Limited Access Tier and the Start Verification button will be available. As soon as the verification process is completed, the account will be placed in the Standard Access Tier.
If the business is already listed | If the business is not listed |
Confirm the business details Select a phone number that you have access to from the drop-down menu and click Next. Double check for any typos or other errors: you will not be able to edit this information upon submission.
Get a verification code Choose to receive the verification code on your business phone number via a text message or a phone call or via email. The phone number option may not be available in all countries. Please make sure that the email registered has the same domain as the website. Accepted example Email: [email protected] Site: www.business.com Not accepted example Email: [email protected] or [email protected] Site: www.business.com
Or verify domain If the domain is already verified, click Use Domain Verification. If not, complete the domain verification process, then return to the Security Centre and select Continue.
Enter verification code (not applicable if you use domain verification) Enter your verification code. Click Submit.
You can skip the remaining steps 3 & 4 below. | If you cannot see the business in the list please select None of these match. Then proceed with the steps below. |
The client may be asked in to provide official documentation of the business legal name and the mailing address or phone number provided previously.
It's important to upload official documents that matches the business legal name entered in step 1, such as a business license, articles of incorporation or business tax registration. The documents for address and phone number also need to show the legal name of the business.
See table below for examples of acceptable documents per country.
Brazil
China
Cyprus
France
India
Indonesia
Ireland
Italy
Japan
South Korea
Taiwan
UAE
Ukraine
United Kingdom
United States
Other countries
- Business bank statement
- Cadastro Nacional da Pessoa Jurídica (CNPJ)
- Certificado da Condição de Microempreendedor Individual (MEI)
- Contrato Social
- Utility bill
- 公司註冊證書
- 商業登記摘錄
- 商業登記證
- 营业执照
- 銀行帳單
- Αντίγραφο κίνησης λογαριασμού / Hesap özeti
- Εγγραφή στο μητρώο Φ.Π.Α.
- Καταστατικό / Şirket ana sözleşmesi
- Μητρώο Επιχειρηματικών Οντοτήτων
- Συστατική Πράξη Εταιρείας / Şirket Kuruluş Onay Belgesi
- Avis de situation au repertoire Sirene
- Extrai d'immatriculation D1
- Extrait K, L, Kbis ou Lbis
- Facture d'électricité, de gaz ou d'eau
- Lettre de confirmation de numéro SIREN délivrée par l'Urssaf
- Statuts de l'enterprise
- VAT registration
- Business bank statement
- Business license
- Certificate of incorporation
- Goods and services tax registration certificate(GST)
- Permanent Account Number Card (PAN)
- Shop establishment certificate
- Udyog Aadar (UID)
- Utility bill
- Business bank statement
- Izin Usaha Mikro Kecil (IUMK)
- Nomar Induk Berusaha (NIB))
- Surat Izin Usaha Perdagangan (SIUP)
- Surat Pengukuhan Pengusaha Kena Pajak (SPPKP
- Tanda Daftar Perusahaan (TDP
- Utility bill
- An Oifig um Chlárú Cuideachtaí
- Business bank statement
- Business tax certificate
- Certificate of business incorporation
- Certificate of registration
- Utility bill
- Atto Costitutivo
- Certificato di Registrazione Aziendale
- Registro Imprese dell'archivio ufficiale della CCIAA
- Statuto
- Business bank statement
- Certificate of formation
- Utility bill
- Value Added Tax Certificate (VAT)
- 個人事業の開業, 廃業等の届出書
- 営業許可
- 定款
- 履歴事項全部証明書
- 法人番号指定通知書
- 納税証明書
- Business bank statement
- Utility bill
- 사업자등록증
- 요금납부 내역서
- 지방세 납세 증명서
- 지방세 납세 증명서
- 台中市政府函
- 有限公司设立登记表
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- Виписка з єдиного державного реєстру юридичних осіб , фізичних осіб-підприємців та громадьских формувань
- Виписка з єдиного державного реєстру юридичних осіб та фізичних осіб-підприємців
- Витяг з реєстру платників єдиного податку
- Свідоцтво платника єдиного податку
- Business bank statement
- Certificate of Incorporation
- Certificate of public liability insurance
- Companies House document
- Company registration number (CRN)
- HM Revenue and Customs: VAT certificate
- HM Revenue and Customs: Account statement
- Utility bill
- Articles of incorporation
- Business bank statement
- Business license
- Employer identification number (EIN)
- IRS SS-4 (Ein Assignment Letter)
- IRS 147c (EIN Confirmation Letter)
- Taxpayer identification number
- Utility bill like a phone or electricity bill
- Bank statement
- Business licenses and permits from any level of government
- Certificate of formation or incorporation
- Business Tax or VAT registration certificate
- EIN confirmation letter from the IRS (U.S. only)
- Federal tax returns to the IRS by company (U.S. only)
- Business bank account statements
- Business credit report from one of the reporting agencies
Documents that are not accepted are:
- Invoices
- Purchase Orders
- Self-filled applications for the company
- Tax returns filed by you or your company
- Website print
- Other documents like company flyers, letterhead, etc.
After the documents are uploaded, Meta will review them as quickly as they can. This may take several days.
The client can check the current status of the verification by going to the Security Center. If they already have a 360dialog account, they can check the status by logging into the 360 Client Hub or you can show this status to them by using the Partner API.
When the business is verified the client will be notified and the badge will be shown in the Security Center page.
If the request for business verification was rejected by the Facebook team, the client should receive an email notification noting that the documents attached didn't pass the verification process.
To know more information about the rejection, the client should go to your Facebook Business Manager → Security Center → Contact Facebook (under the message that the request was rejected).
On the new page, the client will see ticket/case number.
If you click on the ‘Read More’ button, you can start interacting directly with Facebook Support to find out what is missing or which documents are not correct.
Facebook Support can provide help in many languages.
If you still can't understand why your Business Verification request is being rejected, please contact our Support team with the following information so we can help you with this process:
- Phone number
- Meta Business Manager ID
- Case number
- Date you submitted the verification documents
- Screenshot of the Business Verification Support Inbox, like the image above.
No.
Business verification is different from the verified badge, also known as green check or Official Business Account (OBA).
For more info on the Business Verification Process, please refer to the Official Facebook Documentation on the subject:
