Incident Issue Prioritization
Severity
Description
Examples
1
A critical incident with very high impact.
A core service, such as the 360dialog WhatsApp API or 360dialog Hub, is down for all users
Confidentiality or privacy is breached
Customer data loss
2
A major incident with significant impact
A core service is unavailable for a subset / group of users
Core functionality is significantly impacted
3
A minor incident with moderate to low impact
A minor inconvenience to customers, workaround available
Usable performance degradation
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