Understanding the Support Process

1. Issue Reporting:

   1. Customers submit their issue through live chat, email, or website form.

   2. A chat ID is assigned for tracking.

2. Initial Triage:

   1. The support team reviews the request, assigns priority, and routes it accordingly.

3. Troubleshooting:

   1. The team attempts to resolve the issue promptly.

   2. If not resolved, it is escalated to technical teams.

4. Communication:

   1. Customers receive regular updates on their issue status.

   2. If there are delays, we will inform you as soon as possible.

5. Resolution & Closure:

   1. Once resolved, the issue is marked as closed.

   2. If a response is not received from the customer within 48 hours, the chat will be automatically closed.