Case Types Table

Case Type	Issues with
Billing & Subscriptions	Invoices – Issues related to invoice generation, incorrect charges. Payments – Payment processing issues, failed transactions. Refunds – Requests for refunds, eligibility verification. Subscription Plan Changes – Upgrades, downgrades, subscription modifications.
Technical Support	API Issues – Request failures, response errors, authentication problems. Integrations – Issues with third-party tool connections. Bugs & Errors – System malfunctions affecting API performance.
Onboarding & Setup	First-Time Setup – Guidance on account setup. Account Activation – Issues with verifying and activating new accounts. New Partner Accounts - All partner onboarding topics or changes
Product Features & Usage	How-To Questions – Assistance with platform functionality. UI Navigation – Help with understanding interface elements. Best Practices – Recommendations for optimal usage.
Security & Compliance	Data Privacy – Inquiries related to data handling. GDPR – Compliance concerns, customer data requests.
Account & Access Issues	Login Problems – Troubles with authentication. Password Resets – Assistance with resetting credentials. Account Violations, Bans, Display Name Issues.
Feature Requests & Feedback	Customer Suggestions – New feature ideas. Roadmap Inquiries – Questions about future development.
Outages & Service Status	Downtime Reports – Unavailable services. Degraded Performance – Slow or unreliable system behavior.
Sales and Account Management	Partner Plan Management - Requests to move to higher or lower plans. Inquiries – General sales-related questions. Renewals – Subscription continuation requests.