How to Report an Issue

1. Open a chat using the chat widget.

2. Provide detailed information, including:

   1. Steps to reproduce the issue.

   2. Relevant screenshots, logs, or error messages.

   3. The impact on your business operations.

3. Receive a chat ID inside the widget for tracking progress.

4. Monitor updates from the support team as they investigate and troubleshoot the issue.

Best Practices for Submitting a Support Request

✅ Do:

• Provide a detailed problem description, including screenshots and error messages.

• Mention the API request/response details if applicable.

• Clearly describe the impact of the issue on your operations.

❌ Don’t:

• Raising multiple issues for the same problem.

• Bundle unrelated issues into a single request.

• Share full API keys or passwords in support tickets.