Voice Message Alpha Program
This program aims to allow Partners to test a feature still in development.
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This program aims to allow Partners to test a feature still in development.
Last updated
Was this helpful?
Cloud API Voice Messages is an Alpha feature (meaning in the early testing stage) that allows businesses to send native voice messages on WhatsApp — similar to how users already exchange audio in everyday conversations. Unlike traditional audio files, voice messages are automatically downloaded, transcribed, and displayed in the familiar WhatsApp voice note format, creating a more authentic, accessible, and seamless experience for end users.
Compared to standard audio media, this format:
Feels more native and familiar to users.
Enables advanced playback controls (speed control, waveform view).
Allows automatic transcription.
Improves accessibility for users with low literacy or disabilities.
By participating in the Alpha program, you can:
✅ Create more human, accessible experiences Reach users in a format they’re used to — especially those with low tech literacy, visual impairments, or complex language contexts.
✅ Enhance engagement and comprehension Voice messages allow businesses to share richer information that may be hard to convey through text, while letting users multitask.
✅ Stand out with a preferred message format Voice messages are one of the most used formats on WhatsApp — now available for business messaging with a native look and feel.
✅ Leverage extra features Enjoy auto-download, transcription, and playback features that aren’t available in traditional audio messages.
✅ No extra costs Voice Messages do not generate any additional costs. They replace the current audio file experience in a Service conversation, offering a more native and accessible format for end users.
Ensure the best experience for your clients by joining the Alpha program. Just send an email to betas@360dialog.com to get started!
Implementation is simple and ideal for clients already using the Cloud API:
Transcription requirements
Sending a voice message works similarly to sending a regular audio file, with one key difference: you must include a new boolean field called voice
in your payload.
To send a native voice message, set the voice
parameter to true
.
If this parameter is omitted or set to false
, the message will be delivered as a standard audio message.
Voice message using Media ID:
Voice message using URL:
Currently in Alpha: we recommend a gradual rollout.
Feature still evolving: expect updates and required feedback loops.
Available for all regions.
Phase
Status
Allowlist
✅ Ongoing
Onboarding
✅ Ongoing
Sending
✅ Ongoing
Feedback Collection
✅ Ongoing
Beta Launch
TBC
For the voice transcription to work, the end user must have the relevant . Otherwise, the message will appear as a regular audio note.
Please refer to to learn how to generate a media ID before sending your message.
Current Cloud API experience
New Voice Message Feature (in Alpha)