Direct-Paid Invoicing

What to expect from 360Dialog Direct-Paid Invoicng

Direct-Paid Monthly Invoices

In the Direct-Paid model, 360Dialog invoices your clients directly for WABA-level costs. As a Direct Paid partner, you only receive a monthly Partner Plan invoice.

Monthly Invoices on Direct-Paid

> For Clients

Invoice Type	When Sent	What It Covers
Subscription License Invoice	1st of each month	Monthly license fee per active WABA
Usage Invoice	Beginning of each month	Per-message costs, charged at Meta Rates
Usage Reports	Sent with invoices	- WhatsApp Usage Summary by WABA (monthly totals by category & costs) - Daily Message Counts per Number (daily delivered volumes per template category)

> For Partners

Invoice Type	When Sent	What It Covers	Notes
Partner Plan	1st of each month	Growth (€500/$500) or Premium (€1000/$1000)	Covers access to the 360Dialog Partner Platform, features, and support

Access & Pay Invoices

> For Clients

• Log in to their 360Dialog Client account → Unpaid Invoices → Pay Invoice

• Prepayments made by adding funds to their Credit Balance

Payment Methods & Fees

• Credit Card (4% fee)

• Local payment methods (e.g., Pix, Boleto in Brazil)

• No markup by 360Dialog

Service Suspension Rules

• Credit Balance ≤ 0.00 → Immediate block on outbound messages

• License invoice overdue >7 days → Block until payment is made

> For Partners

• Log in to the Partner Hub

• Go to Unpaid Invoices

• Select Pay Invoice

• Accepted payment methods: Credit/Debit Card

Partners do not receive client invoices under this model but can monitor client usage and billing status in the Partner Hub.