Partner-Paid Invoicing

What to expect from 360Dialog Partner-Paid Invoicng

Partner-Paid Monthly Invoices

Invoice Type	When Sent	What It Covers
Subscription License Invoice + Partner Plan	1st of each month	Monthly license fees for all numbers added to your Partenr Hub ID + Partner Plan
Subscription License Invoice – New Numbers	End of each month	Pro-rated license fees for numbers onboarded mid-month
Usage-Based Prepayment Invoice	Anytime during the month	Funds added to Credit Balance for messaging costs
Month Closure Invoice	Beginning of each month	Final reconciliation of previous month’s usage, prepayments, refunds, and outstanding amounts

Monthly Reports

Along with monthly invoices, we send detailed usage reports to help you track and reconcile costs:

• WhatsApp Usage Summary by WABA – Monthly breakdown of total billable messages by category (Marketing, Utility, Authentication), with associated costs per WABA.

• Daily Message Counts per Number – Daily delivered message volumes per phone number, broken down by template category.

How To Access & Pay Invoices

To pay a License Invoice:

1. Log in to the Partner Hub

2. Go to "Unpaid Invoices"

3. Select "Pay Invoice" and enter card details

To add funds to your Credit Balance:

1. Log in to the Partner Hub

2. Go to "Billing"

3. Click "Add to Credit Balance"

4. Enter the amount and confirm payment

Payment Methods & Fees

Payment Method	Processing Fee
Credit/Debit Card	4%
PIX (Brazil)	No fee
Boleto (Brazil)	No fee

Payment Failures & Service Suspension

Outbound messages will be blocked in two cases:

• Credit Balance ≤ 0.00 → Block is immediate.

• Subscription License invoice overdue by more than 7 days → Block until payment is made.

Continue to the next section to find out about the Direct-Paid Billing model.