Creating new WABA

As a Partner, you may assist the client during signup, but should never go through it on behalf of the client.
The client needs to create their own 360 Client Hub account under their owned email address and use their own Business Manager when registering a WABA.
Before creating a WhatsApp Business API account, please check the prerequisites page.
When a client is creating a WABA, they can be in two different positions:

Creating a WABA with a new phone number

In this case, the client is using a phone number that has never been used in any WhatsApp Account.
To create a new account, use the Integrated Onboarding.

Creating a WABA with a phone number registered in the WhatsApp Business App

Clients can use a phone number that is already registered in the Android, iPhone, or Business versions of WhatsApp. However, to register this phone number in the WhatsApp Business API, the client will need to delete the WhatsApp account associated with that phone number.
The steps for doing so are:
  1. 1.
    Open WhatsApp Messenger or WhatsApp Business app on your Android or iPhone.
  2. 2.
    Navigate to Settings > Account.
  3. 3.
    Select Delete my account. Messages sent to this phone number will be queued in the meantime.
  4. 4.
    Follow the steps to delete the WhatsApp account for that phone number. It may take up to 3 minutes for the disconnected number to become available.
You can test if the account was successfully deleted by trying to message it. If the message does not receive two checks, it means that the number is ready to be registered as a WhatsApp Business API account.
To create a new account, use the Integrated Onboarding.