360 Client Hub Functions

Using the 360 Client Hub, you will be able to manage and track all your WhatsApp Business Account information including activation status updates, namespaces, phone numbers and API Keys.

1. Getting Access to the 360 Client Hub

After submitting your first WhatsApp Business Account through the WhatsApp Business Account Submission form, you will receive an email invite asking you to create a new password for your newly created account. Click on Create Password and follow the instructions.

Access to 360Dialog Client Hub.

If you did not receive your email invite you can log into the 360 Client Hub here: https://hub.360dialog.com/auth/login

2. Navigating the 360 Client Hub

This is the Homescreen of the 360 Client Hub. Here you will be able to track all your WhatsApp Business Account numbers. When you first log into the 360 Client Hub you will see your WhatsApp Account in DRAFT status.

360 Client Hub Dashboard

Accessing information about each number for your account:

Each number connected to your account can be seen in a folder like this:

By clicking on (on the top right corner) you will get an overall view of the complete status of the account:

WABA Account and Phone Number Statuses:

All statuses of both WABA Account and Phone Number will turn green when the number is active and running. At this point, the Generate API Key button will become available.

By clicking on you can access and review more information about the account and number like:

  • Timezone ID

  • WABA Account External ID

  • Namespace

  • IVR and Number Registration Preference

  • WABA Channel External ID

  • Consent Status

This information is view only. For inquires to change any information please contact us at support@360dialog.com

3. WABA Account and Phone Number statuses

Once your account has been submitted to Facebook, there are three steps that must be completed (turn green) by you for your phone number to be connected with WhatsApp. These are:

  1. Accept Message on Behalf

  2. Complete Facebook Business Verification

  3. Complete Number Registration

Once these steps are done, you will be able to go live and access your API key. More information about the steps above:

4. Retrieve API Key and Go Live!

After the number is successfully registered you will be able to retrieve your D360-API-KEY in the 360 Client Hub. Both the WhatsApp Account and Number should now be displayed in green color (connected).

If you require support at any stage you can contact support@360dialog.com or ask your referring Partner. Remember, when you have submitted an account you can log into the 360 Client Hub and see the status of the submission.

5. Change your Display Name

If you would like to change the Display Name of one of your accounts, you can do so directly in the 360 Client Hub.

Facebook needs to approve of every Display Name change, and may take a couple of days until complete. Please follow Facebook's guidelines for Display Names and do not try to change it unless necessary.

To change your Display Name:

  1. Find the Number for which you would like to change the Display Name

  2. Click on "Show Details"

  3. Under Display Name, click on "Edit"

  4. Write down the new desired Display Name

  5. Click on "Save"

How to change the display name

Once the Display Name is approved, your account will be automatically updated with the new Display Name.

6. Add a Number to the WhatsApp Business API

To connect another number to the WhatsApp Business API under the same WhatsApp and 360dialog account follow these steps:

  1. Log into the 360 Client Hub

  2. Click on "WhatsApp Accounts" on the menu bar

  3. On the Top Right of the screen click on "Add Number"

  4. Fill out the requested information

  5. Click on "Save"

When adding a new Number to the WhatsApp Business API in the 360 Client Hub you will be officially submitting this number to the WhatsApp Business API and will be charged accordingly

7. Account Preferences

In your account preferences you can change:

  • Change the 360 Dialog theme

  • Enable Keyboard Shortcuts

To access the Account Preferences:

  1. Click on the Avatar on the bottom left of the screen

  2. Click on "Preferences"

8. Terminate a Number

If you to terminate your WhatsApp Business Account with 360dialog you can do so by following these steps:

  1. Log into the 360 Client Hub

  2. Click on "WhatsApp Accounts" on the menu bar

  3. Choose the Number you would like to terminate from the displayed list

  4. Click on "Show Details" for that specific Number

  5. Scroll Down to the "Danger Zone" Section

  6. Click on "Request Termination"

  7. Follow the Instruction and click on "Terminate Number"