Client Hub – Manage WABA

This document describes how to navigate the 360dialog Client Hub.

After clicking on "Manage WhatsApp Business account" button on the Numbers page, you will be redirected to the WABA Manager:

If you have Direct Payment enabled, you will find the 'Billing Started' date in the 'Account' section. Below it, you will see the enrolled subscription plan.

How to change a Display Name

Meta reviews every Display Name change request. Please follow Meta's guidelines for Display Names.

Do not request a Display Name change unless it is necessary, as the number of permitted Display Name Changes is limited.

To change your Display Name:

1. Find the Number for which you would like to change the Display Name.

2. Click on Show details.

3. Under Display Name, click Edit.

4. Input the new desired Display Name.

5. Click Save - please allow up to 10 seconds for the display name to be changed. When you get the success message you can refresh the page and the display name will be Modified.

When the Display Name is approved, your account will be automatically updated with the new Display Name.

Please allow up to 24 hours for display name changes to be reviewed by the WhatsApp team. If your display name is rejected, please review the Display Name Guidelines and repeat the process again until you get a display name approved.

We will send you an in-app notification with the display name status update and the reason in case it was rejected.

You can also update the display name in the Profile page.

Edit icon not available

If you can't see the Edit icon in your 360dialog Client Hub page, this means that another Display Name was already sent and is under review. Please wait a few days to try again.

WhatsApp Business Account

• WhatsApp Business Account Type: Indicates if the WABA is registered OBO (On-Behalf-Of) also known as Classic Signup or Shared (Embedded signup) model.

• Message on Behalf Name: Shows the status of the Message on Behalf. See Account Statuses.

For more info please refer to WhatsApp Accounts structure.

Commerce Settings

See Product & Catalogs.

If you have OBO model, please contact our Support team and we will enable it for you.

Danger Zone

See Cancellation.

Downgrading to WhatsApp Application

If you wish to downgrade to the standard WhatsApp App or the WhatsApp Business App - you need to log in Meta Business Manager and follow the deletion procedure.

If you have your WABA on the OBO (On-Behalf Of) model - please reach out to our Support Team and we will delete the number for you.