Carousel Templates are only available while using Cloud API.
Product Card Carousel templates allow you to send a single text message (1), accompanied by a set of up to 10 carousel cards (2) in a horizontally scrollable view.
From January 2024, in addition to the mobile device experience, users can now view Carousel messages seamlessly on the WhatsApp Web Client.
SPM (View Button)
You can add the SPM button to your Product Card Carousel Template and users can tap it to see details about the product, and can add or remove the product from the WhatsApp shopping cart.
See more details in Single-Product Message Templates (View Button)
URL Buttons
Instead of View buttons you may wish to use URL buttons. When a WhatsApp user taps a URL button to buy a product, the URL is loaded in the device's default web browser, taking the user out of the WhatsApp client experience. This can be useful if, for example, you wish to load the product in your checkout page where users can add promo codes and find related products.
The media header format and buttons must be the same across all cards that make up a carousel template. Media assets will be cropped to a wide ratio based on the customer's device.
Catalogs
To use product card carousel templates, you must have an ecommerce product catalog, with inventory, connected to your WhatsApp Business Account.
Webhooks
If you send a carousel template composed of product cards that use a View button, when a customer adds one or more products to their cart and submits an order, you will receive a webhook that describes the order.
With URL button flows, since order placement happens outside of the WhatsApp, webhooks describing the order are not triggered.
Template Creation
Use the create template endpoint to create Product Card Carousel Template.
It is only necessary to define two product cards upon template creation. An approved template with two product cards can be used to send up to 10 cards in a template message.
{"name":"<TEMPLATE_NAME>","language":"<TEMPLATE_LANGUAGE>","category":"marketing","components": [ {"type":"body","text":"<MESSAGE_BODY_TEXT>","example": {"body_text": [ ["<MESSAGE_BODY_TEXT_VARIABLE_EXAMPLE>","<MESSAGE_BODY_TEXT_VARIABLE_EXAMPLE>" ] ] } }, {"type":"carousel","cards": [/* First product card */ {"components": [ {"type":"header","format":"product" },/* Supports 1 button only, can be either an SPM button or URL button */ {"type":"buttons","buttons": [/* SPM button */ {"type":"spm","text":"View" }/* URL button */ {"type":"url","text":"<URL_BUTTON_LABEL_TEXT>","url":"<URL_BUTTON_URL>","example": ["<URL_BUTTON_URL_VARIABLE_EXAMPLE>" ] } ] } ] },/* Second product card would follow, using same structure as first card. It is only necessary to define two cards. */ ] } ]}
{"category":"MARKETING","components": [//Array of Components ],"external_id":"11987839xxxxxxxx","id":"dDJN6HNxxxxxxxxxxxxxWT","language":"en","name":"template_name","namespace":"ed620b19_xxxx_xxxx_xxxx_670f20036e2b","rejected_reason":null,"status":"submitted"}
Sending Carousel Templates
POSThttps://waba-v2.360dialog.io/messages
Once your carousel template is approved, you can use the Cloud API to send it in a Product Card Carousel Template Message.
It is only possible to send Templates with an Active status. A message template's status can change automatically from Active to Paused or Disabled based on feedback from customers. For this reason, we recommend that you monitor status changes to take appropriate actions whenever a message template that you rely upon becomes, or is in danger of becoming, paused or disabled.
{"messaging_product":"whatsapp","recipient_type":"individual","to":"some.phone.number","type":"template","template": {"name":"carousel_template_product_cards_v1","language":"en_US","category":"marketing","components": [ {"type":"body", "text": "Rare succulents for sale! {{1}}, add these unique plants to your collection. All three of these rare succulents are available for purchase on our website, and they come with a 100% satisfaction guarantee. Whether you're a seasoned succulent enthusiast or just starting your plant collection, these rare succulents are sure to impress. Shop now and add some unique and beautiful plants to your collection!",
"example": {"body_text":"Pablo" } }, {"type":"carousel","cards": [ {"components": [ {"type":"header","format":"product" }, {"type":"buttons","buttons": [ {"type":"spm","text":"View" } ] } ] }, {"components": [ {"type":"header","format":"product" }, {"type":"buttons","buttons": [ {"type":"spm","text":"View" } ] } ] } ] } ] }}
URL of website that loads in the device's default mobile web browser when the URL button is tapped by the app user.
Supports 1 variable, appended to the end of the URL string.
Maximum 2000 characters.
https://www.luckyshrub.com/shop?promo={{1}}
<URL_BUTTON_VAR_EXAMPLE>
String
Required if using a URL button.
URL of website. Supports 1 variable.
If using a variable, add sample variable property to the end of the URL string. The URL loads in the device's default mobile web browser when the customer taps the URL button