Payment Management
In this documentation, you will learn how to:
Payments Overview
At 360Dialog, your WhatsApp Business activity generates two main costs:
Monthly License Fee – Fee per hosted number on the 360Dialog platform, formalized with a invoice.
Per Message Cost – The price is defined at Official Meta Rates, per delivered template message (never marked up by 360Dialog). Can be managed with pre-paid Funds.
Payment Failures & Service Suspensions
To avoid service interruptions, make sure your chosen payment method is up to date:
Sufficient funds are available for invoices and usage costs.
Credit/debit cards saved in the Hub are valid and not expiring soon.
Daily or monthly card limits do not block payments.
If payments fail, services may be suspended until the outstanding balance is settled.
You can update your payment method anytime in the Billing section of the Client Hub.
Blocking Outbound Messages
Messaging will be blocked if:
The Monthly License Fee invoice is not paid upon receipt.
The Credit Balance for messaging is ≤ 0.00.
Once payment is received and applied, messaging and services resume automatically.
Invoicing
You can manage your service invoices in the Invoicing section of the Client Hub. This page allows you to:
View all invoices in one place
Check their status (Paid or Unpaid)
Download invoices directly with a single click
Here's an example of a Monthly Licence Fee Invoice (incl VAT):
Month Closing Invoice (MCI)
On the 1st of each month, a Month Closing Invoice (MCI) is issued. It provides a complete reconciliation of usage costs for the previous month.
Any payable amount is automatically charged to the payment method saved in the Client Hub.
If no billable messages are sent during a given month, no MCI will be generated.
Why MCIs are important
MCIs give you:
What’s included in the Monthly Closing Invoice?
Invoice period
Hub ID – Your account identification number
Starting Balance – Credit carried over from the previous cycle
Total Added Funds – Prepayments added during the month
Total Usage – Per-message costs billed at Meta Rates
Total Refunds – Refunds credited back
Ending Balance – Final balance after all activity
Usage Reconciliation – Any balance outstanding
What will I be charged for?
WhatsApp Usage Costs – Total per-message costs (based on Meta Rates)
Settled with Credit Balance – Amount prepaid and applied toward usage costs
Transaction Fee – Payment processing fees (4% for card payments)
Amount Payable – Any remaining balance charged to your saved payment method
Here’s an example of how the MCI looks:
Funds
Funds can be added to an account to avoid service suspension: funds are a pre-payment for you messaging usage - it will be used to pay for your sent messages. You can set auto-renewal to your funds to prevent services from being interrupted.
The Funds section in the Client Hub shows:
Total balance available for all numbers.
Individual per-number balances.
Notes:
Balances are displayed in your selected billing currency.
Funds cannot be moved between balances.
Messaging is interrupted on any number with balance ≤ 0.
To manage funds, you can use your Client Hub, wich allows you to:
Add funds per number – Balance updates within ~30 minutes.
Refund already added balance – Processed within 5–7 business days.
Invoices generated by renewal are also available in this section, marked as Paid or Unpaid, and can be downloaded anytime. You can also set funds to auto-renew.
Auto-renewal
Auto-Renewal helps prevent service interruptions by topping up balances automatically.
Off – Funds must be added manually. Messaging stops when balance runs out.
On – Funds are added automatically once balance drops below the threshold.
You can configure:
Threshold – Balance level that triggers a top-up.
Amount – How much is added each time.
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