Hosting type Change

What is the difference between On-premise and Cloud?

When registering a WABA with 360dialog, there are 2 different hosting options: On-premise API (hosted by 360dialog) and Cloud API (hosted by Meta).

As announced in November 2023, Meta is transitioning to a fully Cloud-hosted WhatsApp Business Platform and will stop supporting On-Premise API in October 2025.

Starting from On-Premise client v2.53, all new feature updates will be exclusively delivered to Cloud API. While the On-Premise API client will receive quarterly releases, they will focus solely on bug fixes and security patches. From May 15, 2024, 360dialog will not allow for new numbers to be onboarded with On-Premise API. We will continue supporting already registered On-Premise API throughout 2024, but we strongly recommend to start changing the hosting type of numbers to Cloud as soon as possible. Learn here how to integrate with Cloud API.

Hosting Type Change Process

To migrate a WABA from a 360dialog On-Premise to Cloud API, please refer to our instructions below:

Preparation Checklist

Before migrating a number, it's important to go ensure the following:

  1. The number is connected and registered under On-premise hosting

    Confirm that the WhatsApp Business API account is connected and registered under On-premise hosting type. Disconnected numbers need to be reconnected before changing hosting type.

    The hosting type change itself will not require registration (receiving OTP), but if it was triggered when the number wasn't fully connected, it will fail.

  2. Access to 360dialog Hub

    The process is handled in the 360dialog Hub. You must either be a Direct Client with 360dialog or have a Partner with Cloud API enabled. Please reach out to your Solution Partner to perform the migration of your account.

  3. Access to last API Key generated or to generate a new one

    In Cloud, only the most recent API Key will work. To ensure everything goes smoothly after migration, we strongly recommend that you generate a new API Key.

  4. Prepare for possible downtime The migration time process can take from 5 to 60 minutes. You should expect downtime during this timeframe.

Number migration process

In the 360dialog Client Hub > Details page for any number, there is a property Hosting Platform Type.

From there, you can launch the Cloud migration assistant.

Your request will be processed. You either wait for it to be done or close the pop-up. You will receive a notification in your Notification Center whenever the migration is completed.


After the number is migrated, the Hosting Platform Type will appear as below:

The migration time process can take from 5 to 60 minutes. You should expect downtime during and after this process. In case you encounter any issues, please reach out to our Support Team.

After the migration:

Schedule bulk migration

If you wish to change the hosting type of more than 50 numbers at once, we can help. Please reach out to our Support Team.

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