Client Documentation
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  • 360Dialog
    • Why you should use 360dialog as Business Solution Provider (BSP)
    • Prices, plans and payment options
  • client hub
    • 360Dialog Client Hub
    • Numbers
      • Manage your WABA
        • Account Statuses
    • Activity
    • Funds
      • Month Closing Invoice (MCI)
    • Payment Management
    • API Keys
    • Template Message Management
    • Partner Change
    • Cancellation
    • Downgrade
  • WhatsApp Marketing
    • Best practices to maintain Account Health and prevent being blocked
    • Driving users to your WhatsApp account
      • WhatsApp Channels
    • Business Search
    • Linking a WABA to a Facebook Page /EN
      • Vinculando uma conta WABA à uma página do Facebook /PT
      • Cómo vincular un WABA a una página de Facebook /ES
    • Linking a WABA to Google Message Ads
    • Ads that Click to WhatsApp (CTWA) /EN
      • Anúncios de Clique para o WhatsApp (CTWA) /PT
        • Como usar o WhatsApp para marketing e vendas? /PT
      • Anuncios que Click to WhatsApp (CTWA) /ES
        • ¿Cómo usar WhatsApp para marketing y ventas? /ES
    • Conversions API (CAPI)
    • Create Ads lookalike audience based on WhatsApp events
    • MM Lite API Beta
      • Onboarding
      • Sending Messages
  • waba basics
    • WhatsApp Business Platform
    • WhatsApp Accounts structure
    • WABA for Government Agencies
    • WABA Policy Enforcement
    • Architecture and Security
    • The Basics (Overview)
    • Webhook Events and Notifications
    • Messaging API
      • Messaging Health Status
      • Step to Step to move to Cloud API
        • [will be deprecated] WABA Integration (On-Premise)
    • Migrating Phone Numbers
      • Migrate number from Meta or alternate BSP to 360dialog Cloud API
      • Migrate a phone number to a new WABA
      • Migrate to alternate BSP
  • waba management
    • Creating new WABA
      • Using a new phone number
      • WhatsApp Coexistence
        • Coexistence Onboarding
        • Coexistence Webhooks
    • Display Name Guidelines
    • Meta Business Verification
    • Official Business Account (OBA) or blue badge
    • WABA Profile Info
    • Capacity, Quality Rating, and Messaging Limits
      • Accelerated Onboarding
    • Hosting type Change
  • waba Messaging
    • Sandbox (Test API Key)
    • Receiving messages
    • Before sending a message
      • Checklist for Message Broadcasts and Campaigns
    • Conversations
    • Messaging
    • Conversational Components
    • Media Messages
      • Upload, retrieve or delete media
    • Template Messages
      • Template Elements
      • Sending Template Messages
      • Authentication Templates
        • Zero-Tap Authentication Templates
        • One-Tap Autofill Authentication Templates
        • Copy Code Authentication Templates
      • Catalog Templates
      • Product Card Carousel Templates
      • Single-Product Message Templates
      • Coupon Code Templates
      • Limited-Time Offer Templates
      • Multi-Product Templates
    • Interactive Messages
      • Single and Multi Product Messages
      • Location Request Message
    • Flows
    • Products & Catalogs
    • Contacts and Location Messages
    • Payments (India Only)
      • Receive WhatsApp Payments via Payments Gateway
      • Receive WhatsApp Payments via Payment Links
      • Order Details Template Message
    • Payments (Singapore only)
      • Receive WhatsApp Payments via Stripe
  • Partners
    • Partner Documentation
  • Support
    • Help and Support
      • Opening Hours & Response Time
      • Status Pages
      • Meta Support
      • Common Issues
    • Error Messages
    • Imprint & Data Privacy
    • FAQ
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On this page
  • Signup options
  • How to add users to the 360Dialog Hub
  • Login Troubleshooting
  • Differences between 360dialog Client Hub v1 and v2
  • Interface
  • Menu Bar
  • Subscription Cancellation
  • Create new Template

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  1. client hub

360Dialog Client Hub

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Last updated 2 months ago

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The 360Dialog Client Hub is a web application that can be used to manage WhatsApp Business Accounts and phone numbers. It can be accessed from the URL below:

Signup options

You have two options to create an account:

  1. Integrated Onboarding Sign up via one of our Integration Partners. Using this method, you must launch the Embedded Signup flow from your Integration Partner's application

  • About your Company

  • Your Company name

  • Your time zone (Country)

  • Your email address (must not be in use already)

  • Your password

After submitting it, you will receive an email with the OTP code. Paste it in the Signup Page to complete the process.

OTP Code email for Account Creation

How to add users to the 360Dialog Hub

To invite coworkers to the 360Dialog Hub, after logging into your account, go to the Top Menu > Team (Team Management) > Invite a member > Invite.

New user invitation

Login Troubleshooting

If you are having issues logging in the 360Dialog Client Hub, please try the following troubleshooting steps:

1. Check login URL

Please make sure you are accessing the correct login URL:

2. Log in a private window

Open a private window (Press Ctrl + Shift + n or ⌘ + Shift + n) and try to login with the URL and your email and password.

3. Disable ad blockers and other add-ons

Disable any add-ons and ad blockers on your browser and retry (the ad-blocker may be interfering with the login)

4. Reset password

Your password could be wrong or invalid. You can use the Reset password link below the password field to register a new one.

5. Contact support

If you still cannot log into the Hub, contact us using the form below.

Differences between 360dialog Client Hub v1 and v2

While the underlying functionalities and endpoints remain unchanged, the visual presentation and user experience of our Client Hub have been revamped to enhance user interaction, providing a more efficient way for clients to manage multiple accounts.

The update impacts the 360dialog Client Hub only, giving a more compact and intuitive WABA management interface without affecting its core functionality.

Users can access the new Client Hub version with their Client login credentials.

Interface

The 360dialog Client Hub v1 and v2 exhibit distinguishing differences in their structure and organization. In v1, the Hub has no distinction between configurations. Instead, users access a single portal that encompasses all configurations within a unified interface.

In v2, the Client Hub isolates the configurations into two separate pages:

  1. Phone number management: The first page focuses on managing phone numbers, including subscription management, funds management, or handling phone number-related tasks.

  2. WABA management: The second page revolves around managing WABA (WhatsApp Business Account). Within this section, users can access details related to their WABA accounts, manage templates, and update profile information.

Menu Bar

In the 360dialog Client Hub v1, users can locate the menu bar on the left side of the page. The menu bar acts as a navigational tool, enabling users to access various sections and features conveniently.

In contrast, in the 360dialog Client Hub v2, the menu bar has been relocated to the top of the page. This repositioning aims to provide a more intuitive and user-friendly experience by aligning with common navigation patterns.

Subscription Cancellation

In the 360dialog Client Hub v1, users can cancel their subscription at the bottom of the WhatsApp Account page, specifically in the "danger zone" section.

In 360dialog Client Hub v2, users can access and take action on their subscriptions within the phone number management page. There has been no change in the subscription cancellation process.

Create new Template

In the 360dialog Client Hub v1, the template creation tool has a limited functionality where users can only visualize templates after inputting the values.

In v2, templates are now previewed on the same page during the creation process. This provides users with a more interactive and efficient experience as they can immediately see how the template will appear before finalizing with variable samples and saving it.

Direct Signup Sign up with

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The user will receive an email invite asking to accept invitation and create a password. To remove a user, for assistance.

​

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please contact our Support Team
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Phone Number Management page
WABA Management page
360dialog Client Hub v1
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