Month Closing Invoice (MCI)

Introduction

Month Closing Invoice (MCI) is part of 360Dialog billing process for conversation usage costs under our automated billing system.

It ensures accurate financial tracking and reconciliation of the generated costs. Furthermore, directly on this invoice, all 360Dialog clients are able to check figures that can affect their credit balance.

Why is MCI Important?

MCI is designed to improve billing accuracy, financial reconciliation, and transparency for all clients. Here’s why this change is essential:

• Increases Transparency: Provides clients with a clear breakdown of the most relevant financial figures directly on the invoice;

• Enhances Reconciliation: Facilitates better tracking and reconciliation of conversation usage costs:

• Ensures consistency: Eliminates the possibility that any usage or prepayment can get lost;

• Simplify cost distribution: Allows clients to correctly allocate monthly costs into their accounting systems

How does MCI work?

Each client participating in 360Dialog’s direct-paid model receives one or several MCIs on the first day of each month for all transactions recorded in the previous billing cycle. For example, the MCI for April 2025 will be issued on May 1, 2025.

MCIs reflect the total conversation usage costs per channel (phone number) for all those registered under the Client Hub ID. A client with a single channel receives one MCI, while a client with multiple channels receives a separate MCI for each channel.

If there are no conversation usage costs for a given month, no MCI will be issued for that period.

Amount Payable is charged automatically from the Client’s credit card attached to the platform.

How to read MCI?

Header - Includes basic invoice details such as the invoice period and account identification.

Item lines - Contains key financial items related to conversation usage:

• "WhatsApp Usage Costs" - Generated conversation usage costs;

• "Settled with credit balance” - Amount prepaid for usage costs;

• "Transaction Fee” - Payment processing fees of 4%;

• "Amount payable” - Missing amount to cover conversation usage costs.

Monthly Summary - Summarizes financial details and account reconciliation

• “Hub ID” - Client identification number

• “Starting Balance” - Amount of credit carried over from the previous invoice;

• “Total Added Funds” - Amount added to the credit balance;

• “Total Usage” - Total conversation usage cost registered during the month;

• “Total Refunds” - Amount that was refunded from Credit Balance;

• “Ending Balance” - Final result of all transactions during the month;

• “Usage Reconciliation” - Corrections applied due to the discrepancies and delay in data processing;

You can check a MCI model below:

Need Help?

We’re Here for You! If you have any questions about MCI or need assistance with the transition, our support team is ready to help.