360dialog Client Hub
The below documentation describes the functions of the 360dialog Client Hub v1.
The 360dialog Client Hub is web application that can be used to manage WhatsApp Business Accounts and phone numbers.
The 360dialog Client Hub can be accessed from the list below.
You can sign up with 360dialog directly or sign up via one of our Integration Partners.
After creating an account, you will receive an email invite asking you to create a password. Click Create Password and follow the instructions.
All the statuses of both the WhatsApp Business Account (WABA) and Phone Number columns (middle and right columns) will turn green when the number is active and running. At this point, the
Generate API Keybutton will become available.
By clicking on
you can access and review more information about the account and number like:
- Timezone ID
- WABA Account External ID
- IVR and Number Registration Preference
- WABA Channel External ID
- Consent Status
You can also check this information on the card view of the telephone as well as on the details page.
This information is Read only. If you want to change any information, please create a support ticket.
Once your account has been submitted to Facebook and approved, there are three steps that must be completed (turn green) by you for your phone number to be connected with WhatsApp. These are:
- 1.Accept Message-on-Behalf Request
- 2.Complete Meta Business Verification
- 3.Complete Number Registration
Once these steps are done, you will be able to go live and access your API key. More information about the steps above:
You can change the display name of a number directly in the 360 Client Hub.
Meta must review and approve every Display Name change request. Please follow Meta's guidelines for Display Names. Do not request a Display Name change unless it is necessary, as the number of permitted Display Name Changes is limited.
To change your Display Name:
- 1.Find the Number for which you would like to change the Display Name.
- 2.Click on Show details.
- 3.Under Display Name, click Edit.
- 4.Input the new desired Display Name.
- 5.Click Save - please allow up to 10 seconds for the display name to be changed. When you get the success message you can refresh the page and the display name will be Modified.
How to change the display name
When the Display Name is approved, your account will be automatically updated with the new Display Name.
Please allow up to 24 hours for display name changes to be reviewed by the WhatsApp team. If your display name is rejected, please review the Display Name Guidelines and repeat the process again until you get a display name approved.
If you can't see the Edit icon in your 360 Client Hub page, this means that another Display Name was already sent and is under review. Please wait a few days to try again.
To connect an additional number to an existing WhatsApp Business Account, follow these steps:
- 1.Log into the 360 Client Hub
- 2.Click on WhatsApp Accounts on the menu bar
- 3.On the Top Right of the screen click on Add Number:
4. Input the requested information
- WhatsApp Business account you want to use
- Phone Number
- Default Language
- Verification Method:
5. Click Save
Clients that added their first channel(s) via the Embedded Sign up form will continue to use the Embedded Sign up to add further phone numbers through an informative popup.
Each additional number added via the 360 Client Hub will be charged accordingly.
ISVs / Partners cannot submit additional numbers on behalf of a Client (Business).
From account preferences. you can:
- Change the 360dialog Hub theme
- Enable Keyboard Shortcuts
To access the Account Preferences:
- 1.Click the Avatar on the bottom left of the screen
- 2.Click Preferences
If you wish to downgrade to the standard WhatsApp App or the WhatsApp Business App - you must log in Meta Business Manager and follow the deletion procedure.
If you cannot see the WhatsApp Business Account in your WhatsApp Manager - please create a support ticket and we will delete the number for you.
You can add / update your payment method (card) from the Profile section of your account. Profile > Billing
You will be redirected to our Billing Panel with URL billing.stripe.com.
There, you will be able to review your current plan and billing history as well as add a payment method and update your billing address.
You can update your WhatsApp Business Profile info from the Hub.