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Cancellation

The document described how to cancel your Subscription

Cancel Subscription

You can cancel the subscription of a number by following these steps:
  1. 1.
    Login to the 360 Client Hub
  2. 2.
    Click on WhatsApp Accounts on the navigation bar
  3. 3.
    Select the phone number wish to cancel
  4. 4.
    Click on the Show Details button
  5. 5.
    Scroll down to the Danger Zone section
  6. 6.
    Click on the Cancel subscription button
  7. 7.
    Type the word CANCEL to confirm the cancellation
  8. 8.
    Check “Delete my number on the Facebook Business Manager” if you also want to delete the phone number from the WhatsApp Business Platform
  9. 9.
    Click Cancel subscription to complete the cancellation
When you tick "Cancel subscription", the termination date will be calculated and the WhatsApp Business API Client will be queued for deletion. After deletion, you will no longer be able to send or receive messages. The phone number will remain in the Hub with an inactive status should you want to re-activate it in future.
Terms & Conditions Only Clients may request cancellation of a number. Integration Partners may not cancel numbers on behalf of a client.
Last modified 1mo ago