Account Statuses
This page describes the different statuses that you will see in the 360dialog Client Hub during the activation of your WhatsApp Business Account.
Last updated
This page describes the different statuses that you will see in the 360dialog Client Hub during the activation of your WhatsApp Business Account.
Last updated
The 360dialog Client Hub organizes its folders based on WhatsApp phone numbers, meaning that each folder is connected to a specific number.
By clicking the button "Show details" - you can view all of the statuses of the WhatsApp Business Account and the phone number. In v2, these details can be found in the WABA Manager section.
The folder is divided into four sections that can be seen in the image below:
The Project Status shows the status of your WhatsApp Business Account and Phone Number together. There are three possible states: DRAFT, PENDING, and DONE.
This is the starting status for all numbers.
If your number is stuck in Draft status, please contact support and we will advise the next steps. The common reasons why a number might be stuck in Draft mode are:
The phone number is still connected to a standard WhatsApp App or WhatsApp Business App. To continue with the registration process - you must fully delete any existing WhatsApp Account.
Number already exists on Meta Business Manager - a number can only be added to a WA Business Account once
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The Account section shows:
The Client Name (Business Name)
API Connection Name
The Status of the WhatsApp Business Account is shown in the center column.
The WhatsApp Business Account side shows statuses connected to your WhatsApp Business Account. This data is related to your company as an entity and must be only completed once, no matter how many different phone numbers you decide to connect to your WhatsApp Business Account.
In case any of the statuses get rejected, please check out our Documentation. If the problem persists, you can contact us at Help and Support.
When your company's account has been submitted to Meta, the External WhatsApp Business Account (WABA Account) status will change from DRAFT (grey) to DONE (green).
When the External WABA Account and External WABA Channel are submitted, you will receive a notification in your Business Manager asking you to allow 360dialog to send messages on your behalf. The possible status states are:
The Message On Behalf (MOB) request has not yet been sent.
Find information on Business Verification in the Official Meta documentation. The possible statuses are:
The WhatsApp Business Account ID has not yet been set. There is therefore no data on whether your Business has been verified or not.
The Phone Number side shows statuses connected to the specific phone number to be connected to WhatsApp. This data is related to the activation status of the specific phone number and must be completed for every new phone number that you would like to add to your account.
Once your company's phone number (channel) has been submitted to Meta, the External WhatsApp Business Account Channel (WABA Channel) status will change from DRAFT (in grey) to DONE (in green).
The Display Name verification checks several aspects of the connected phone number (not just the display name). The possible statuses are:
Your number has been created in the 360Hub but not yet submitted to Meta. Please contact support if your number gets stuck in this status.
Once all other statuses are shown in green (Approved/Accepted/Verified/Done/etc.), you are ready to register your number and go live. Find more information on Number Registration on our Account Setup page. The possible states for Number Registration are:
Your WhatsApp API Client was running but it is now removed. Please contact support if your number gets stuck in this status.
The WhatsApp Business Account has three statuses: External WABA Account, Message On Behalf, and Business Verification. Once these three statuses have been verified/accepted, the icon will turn from gray to green . If not all three statuses have been verified/accepted, the yellow icon will appear. If one of the statuses is failed/denied/rejected the red icon will appear.
Running or Live status (green) indicates that the number is registered and the WhatsApp Business API Client is running. You can now generate an API Key and use the WA Business API. This is the final status for the Project and indicates that the setup is complete.
