Client Documentation
Get StartedStatus Page
  • 360Dialog
    • Why you should use 360dialog as Business Solution Provider (BSP)
    • Prices, plans and payment options
  • client hub
    • 360Dialog Client Hub
    • Numbers
      • Manage your WABA
        • Account Statuses
    • Activity
    • Funds
      • Month Closing Invoice (MCI)
    • Payment Management
    • API Keys
    • Template Message Management
    • Partner Change
    • Cancellation
    • Downgrade
  • WhatsApp Marketing
    • Best practices to maintain Account Health and prevent being blocked
    • Driving users to your WhatsApp account
      • WhatsApp Channels
    • Business Search
    • Linking a WABA to a Facebook Page /EN
      • Vinculando uma conta WABA à uma página do Facebook /PT
      • Cómo vincular un WABA a una página de Facebook /ES
    • Linking a WABA to Google Message Ads
    • Ads that Click to WhatsApp (CTWA) /EN
      • Anúncios de Clique para o WhatsApp (CTWA) /PT
        • Como usar o WhatsApp para marketing e vendas? /PT
      • Anuncios que Click to WhatsApp (CTWA) /ES
        • ¿Cómo usar WhatsApp para marketing y ventas? /ES
    • Conversions API (CAPI)
    • Create Ads lookalike audience based on WhatsApp events
    • MM Lite API Beta
      • Onboarding
      • Sending Messages
  • waba basics
    • WhatsApp Business Platform
    • WhatsApp Accounts structure
    • WABA for Government Agencies
    • WABA Policy Enforcement
    • Architecture and Security
    • The Basics (Overview)
    • Webhook Events and Notifications
    • Messaging API
      • Messaging Health Status
      • Step to Step to move to Cloud API
        • [will be deprecated] WABA Integration (On-Premise)
    • Migrating Phone Numbers
      • Migrate number from Meta or alternate BSP to 360dialog Cloud API
      • Migrate a phone number to a new WABA
      • Migrate to alternate BSP
  • waba management
    • Creating new WABA
      • Using a new phone number
      • WhatsApp Coexistence
        • Coexistence Onboarding
        • Coexistence Webhooks
    • Display Name Guidelines
    • Meta Business Verification
    • Official Business Account (OBA) or blue badge
    • WABA Profile Info
    • Capacity, Quality Rating, and Messaging Limits
      • Accelerated Onboarding
    • Hosting type Change
  • waba Messaging
    • Sandbox (Test API Key)
    • Receiving messages
    • Before sending a message
      • Checklist for Message Broadcasts and Campaigns
    • Conversations
    • Messaging
    • Conversational Components
    • Media Messages
      • Upload, retrieve or delete media
    • Template Messages
      • Template Elements
      • Sending Template Messages
      • Authentication Templates
        • Zero-Tap Authentication Templates
        • One-Tap Autofill Authentication Templates
        • Copy Code Authentication Templates
      • Catalog Templates
      • Product Card Carousel Templates
      • Single-Product Message Templates
      • Coupon Code Templates
      • Limited-Time Offer Templates
      • Multi-Product Templates
    • Interactive Messages
      • Single and Multi Product Messages
      • Location Request Message
    • Flows
    • Products & Catalogs
    • Contacts and Location Messages
    • Payments (India Only)
      • Receive WhatsApp Payments via Payments Gateway
      • Receive WhatsApp Payments via Payment Links
      • Order Details Template Message
    • Payments (Singapore only)
      • Receive WhatsApp Payments via Stripe
  • Partners
    • Partner Documentation
  • Support
    • Help and Support
      • Opening Hours & Response Time
      • Status Pages
      • Meta Support
      • Common Issues
    • Error Messages
    • Imprint & Data Privacy
    • FAQ
Powered by GitBook
On this page
  • Partner payment
  • Direct payment
  • Payment Information
  • Add or update payment method
  • How to add the Tax ID
  • Invoices
  • When will we bill you?
  • What will we bill you for?
  • Account blocked by lack of payment

Was this helpful?

  1. [beta] New 360dialog platform

Payment Management

Last updated 1 year ago

Was this helpful?

Your payment type and subscription prices can change depending on your solution Partner. If you are not sure what is your payment type, please file a support ticket to request more information.

Partner payment

Some Partners choose to pay for their client's WhatsApp Business API accounts, which allows them to offer more flexibility, like combined prices and payment in local currencies or methods.

If you pay for your WhatsApp Business API account directly to your solution Partner, this is your payment type.

Direct payment

If you submitted your credit card info when creating or porting your WhatsApp Business API account, this means that 360dialog charges you for the subscription and WhatsApp fees. This is the direct payment type.

The first step is to submit the credit card information, which is requested in the signup or number porting forms.

If the credit card is set up correctly, the signup process continues.

If there is an issue with the card, there will be another prompt to enter a valid credit card right after the signup page.

If no valid payment is detected, the account will not be created.

Payment Information

If you are directly billed by 360dialog, you can add or update your payment method (card) from the Billing section of your account.

Please note that the latest added payment method will be used for processing invoices.

Add or update payment method

In the top menu > General > Billing Options

How to add the Tax ID

To add funds to your account, you must enter your company’s Tax ID (also referred to as VAT ID in EU). You can add your Tax ID by following the steps below:

  1. Click on General in the menu

  2. Under Billing Information, click on “Edit Information”

  3. Add the Tax ID information of the company connected to the payment of the WhatsApp Business API account.

You can also update your billing details for future invoices to contain correct information.

Invoices

When will we bill you?

As soon as the account is created, we will start billing. The first charge is a pro-rata of your monthly subscription fee, based on the days until the end of the month.

What will we bill you for?

Every conversation will be automatically deducted from this balance. The balance is not used to pay for the license fee, only for the conversations. The license fee is always separately charged once a month.

Account blocked by lack of payment

Our system will attempt to charge the registered credit card multiple times through 30 days. After 30 days without payment, the account is automatically blocked.

You will be charged twice every month: one fee regarding your subscription and another regarding the WhatsApp fees.

You will pay for the license fee (fixed monthly amount) and . You will need to .

To unblock the account, you need to register a new credit card in your 360dialog Hub account and requesting reactivation. The account will be reactivated in up to 24 business hours after the ticket is filed and payment is confirmed.

See more information about the fees here.
conversation fees
add a balance to your Funds page to start messaging
file a support ticket