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  • 360Dialog
    • Why you should use 360dialog as Business Solution Provider (BSP)
    • Prices, plans and payment options
  • client hub
    • 360Dialog Client Hub
    • Numbers
      • Manage your WABA
        • Account Statuses
    • Activity
    • Funds
      • Month Closing Invoice (MCI)
    • Payment Management
    • API Keys
    • Template Message Management
    • Partner Change
    • Cancellation
    • Downgrade
  • WhatsApp Marketing
    • Best practices to maintain Account Health and prevent being blocked
    • Driving users to your WhatsApp account
      • WhatsApp Channels
    • Business Search
    • Linking a WABA to a Facebook Page /EN
      • Vinculando uma conta WABA à uma página do Facebook /PT
      • Cómo vincular un WABA a una página de Facebook /ES
    • Linking a WABA to Google Message Ads
    • Ads that Click to WhatsApp (CTWA) /EN
      • Anúncios de Clique para o WhatsApp (CTWA) /PT
        • Como usar o WhatsApp para marketing e vendas? /PT
      • Anuncios que Click to WhatsApp (CTWA) /ES
        • ¿Cómo usar WhatsApp para marketing y ventas? /ES
    • Conversions API (CAPI)
    • Create Ads lookalike audience based on WhatsApp events
    • MM Lite API Beta
      • Onboarding
      • Sending Messages
  • waba basics
    • WhatsApp Business Platform
    • WhatsApp Accounts structure
    • WABA for Government Agencies
    • WABA Policy Enforcement
    • Architecture and Security
    • The Basics (Overview)
    • Webhook Events and Notifications
    • Messaging API
      • Messaging Health Status
      • Step to Step to move to Cloud API
        • [will be deprecated] WABA Integration (On-Premise)
    • Migrating Phone Numbers
      • Migrate number from Meta or alternate BSP to 360dialog Cloud API
      • Migrate a phone number to a new WABA
      • Migrate to alternate BSP
  • waba management
    • Creating new WABA
      • Using a new phone number
      • WhatsApp Coexistence
        • Coexistence Onboarding
        • Coexistence Webhooks
    • Display Name Guidelines
    • Meta Business Verification
    • Official Business Account (OBA) or blue badge
    • WABA Profile Info
    • Capacity, Quality Rating, and Messaging Limits
      • Accelerated Onboarding
    • Hosting type Change
  • waba Messaging
    • Sandbox (Test API Key)
    • Receiving messages
    • Before sending a message
      • Checklist for Message Broadcasts and Campaigns
    • Conversations
    • Messaging
    • Conversational Components
    • Media Messages
      • Upload, retrieve or delete media
    • Template Messages
      • Template Elements
      • Sending Template Messages
      • Authentication Templates
        • Zero-Tap Authentication Templates
        • One-Tap Autofill Authentication Templates
        • Copy Code Authentication Templates
      • Catalog Templates
      • Product Card Carousel Templates
      • Single-Product Message Templates
      • Coupon Code Templates
      • Limited-Time Offer Templates
      • Multi-Product Templates
    • Interactive Messages
      • Single and Multi Product Messages
      • Location Request Message
    • Flows
    • Products & Catalogs
    • Contacts and Location Messages
    • Payments (India Only)
      • Receive WhatsApp Payments via Payments Gateway
      • Receive WhatsApp Payments via Payment Links
      • Order Details Template Message
    • Payments (Singapore only)
      • Receive WhatsApp Payments via Stripe
  • Partners
    • Partner Documentation
  • Support
    • Help and Support
      • Opening Hours & Response Time
      • Status Pages
      • Meta Support
      • Common Issues
      • How to contact Support
    • Error Messages
    • Imprint & Data Privacy
    • FAQ
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  • Prerequisites
  • Submit Request for Accelerated Onboarding

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  1. waba management
  2. Capacity, Quality Rating, and Messaging Limits

Accelerated Onboarding

PreviousCapacity, Quality Rating, and Messaging LimitsNextHosting type Change

Last updated 6 months ago

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Accelerated Onboarding (BSP BV-Led) is a new pathway for getting display name verification and messaging limits for trusted businesses in a faster way. If all submitted documents are correct and accepted, businesses can have their increased to 1000 messages within 48 hours.

While the Accelerated Onboarding path is ideal for businesses who want to start messaging quickly, it does not allow for requests. To be able to request Green Check / OBA, businesses need to go through the traditional

Since April 2024, businesses that meet criteria and complete the display name review can show their names in chats, without going through traditional

Prerequisites

  1. Active 360dialog WhatsApp Business API number: businesses can only submit requests for Accelerated Onboarding after their WABA is already registered and live with 360dialog.

If the WABA is blocked for any reason, the business will not be able to use Accelerated Onboarding.

  1. Business Manager with valid Business information: during this process, we will check if the information present in the Business Manager / WABA matches the documentation provided. If it doesn't, the request will be declined.

Submit Request for Accelerated Onboarding

Step 1. Submit Documents to our Support Team

The information in the Business Manager and WABA needs to match exactly the documentation shared. The documents need to prove the company exists (such as registration documents) and is active (such as utility bill from the last 2 months).

Step 2. Wait for Documents Validation

Our Support Team will validate the documents and ensure that the provided information is sufficient. We will submit the request to Meta for accelerated review.

Approval of documents by the 360dialog team does not guarantee verification. Meta makes the final decision.

This onboarding process can take up to 48 hours.

Step 3. Monitor Webhooks and Support Chat

You will receive a response from our Support team in the same chat.

If all submitted documents are correct and accepted, you will receive the phone_number_quality_changed webhook indicating the higher messaging limit (1K) and the display name visible after review.

Once you have gathered all necessary documents, by submitting a chat and attach the files for verification.

See our documentation for more details.

contact our Support Team
Webhook events and notifications
messaging limit
OBA (Green Check)
Business Verification.
Business Verification.
message quality