Client Documentation
Get StartedStatus Page
  • 360Dialog
    • Why you should use 360dialog as Business Solution Provider (BSP)
    • Prices, plans and payment options
  • client hub
    • 360Dialog Client Hub
    • Numbers
      • Manage your WABA
        • Account Statuses
    • Activity
    • Funds
      • Month Closing Invoice (MCI)
    • Payment Management
    • API Keys
    • Template Message Management
    • Partner Change
    • Cancellation
    • Downgrade
  • WhatsApp Marketing
    • Best practices to maintain Account Health and prevent being blocked
    • Driving users to your WhatsApp account
      • WhatsApp Channels
    • Business Search
    • Linking a WABA to a Facebook Page /EN
      • Vinculando uma conta WABA à uma página do Facebook /PT
      • Cómo vincular un WABA a una página de Facebook /ES
    • Linking a WABA to Google Message Ads
    • Ads that Click to WhatsApp (CTWA) /EN
      • Anúncios de Clique para o WhatsApp (CTWA) /PT
        • Como usar o WhatsApp para marketing e vendas? /PT
      • Anuncios que Click to WhatsApp (CTWA) /ES
        • ¿Cómo usar WhatsApp para marketing y ventas? /ES
    • Conversions API (CAPI)
    • Create Ads lookalike audience based on WhatsApp events
    • MM Lite API Beta
      • Onboarding
      • Sending Messages
  • waba basics
    • WhatsApp Business Platform
    • WhatsApp Accounts structure
    • WABA for Government Agencies
    • WABA Policy Enforcement
    • Architecture and Security
    • The Basics (Overview)
    • Webhook Events and Notifications
    • Messaging API
      • Messaging Health Status
      • Step to Step to move to Cloud API
        • [will be deprecated] WABA Integration (On-Premise)
    • Migrating Phone Numbers
      • Migrate number from Meta or alternate BSP to 360dialog Cloud API
      • Migrate a phone number to a new WABA
      • Migrate to alternate BSP
  • waba management
    • Creating new WABA
      • Using a new phone number
      • WhatsApp Coexistence
        • Coexistence Onboarding
        • Coexistence Webhooks
    • Display Name Guidelines
    • Meta Business Verification
    • Official Business Account (OBA) or blue badge
    • WABA Profile Info
    • Capacity, Quality Rating, and Messaging Limits
      • Accelerated Onboarding
    • Hosting type Change
  • waba Messaging
    • Sandbox (Test API Key)
    • Receiving messages
    • Before sending a message
      • Checklist for Message Broadcasts and Campaigns
    • Conversations
    • Messaging
    • Conversational Components
    • Media Messages
      • Upload, retrieve or delete media
    • Template Messages
      • Template Elements
      • Sending Template Messages
      • Authentication Templates
        • Zero-Tap Authentication Templates
        • One-Tap Autofill Authentication Templates
        • Copy Code Authentication Templates
      • Catalog Templates
      • Product Card Carousel Templates
      • Single-Product Message Templates
      • Coupon Code Templates
      • Limited-Time Offer Templates
      • Multi-Product Templates
    • Interactive Messages
      • Single and Multi Product Messages
      • Location Request Message
    • Flows
    • Products & Catalogs
    • Contacts and Location Messages
    • Payments (India Only)
      • Receive WhatsApp Payments via Payments Gateway
      • Receive WhatsApp Payments via Payment Links
      • Order Details Template Message
    • Payments (Singapore only)
      • Receive WhatsApp Payments via Stripe
  • Partners
    • Partner Documentation
  • Support
    • Help and Support
      • Opening Hours & Response Time
      • Status Pages
      • Meta Support
      • Common Issues
    • Error Messages
    • Imprint & Data Privacy
    • FAQ
Powered by GitBook
On this page
  • Generate API KEYs
  • 360dialog Direct Clients
  • Partner-generated API KEYS
  • How to check Partner Permission
  • How to Manage Partner Permission

Was this helpful?

  1. [beta] New 360dialog platform

API Keys

Last updated 11 months ago

Was this helpful?

Generate API KEYs

After a successful onboarding, the "Generate API Key" button will be enabled depending on the type of onboarding.

360dialog Direct Clients

When you log into the account after the onboarding, the option to generate an API KEY will be displayed in the browser.

For safety reasons, the API Key will show up only once. Make sure to store the key in a safe place before you close the window.

By clicking "Generate API Key" it will revoke any existing keys and create a new API Key.

Partner-generated API KEYS

Standard Permission depends on your Partner Account Settings:

  • If your Partner has Partner Payment, they will have permission to manage your channels by default

  • If your Partner has Direct Payment, you must give the Partner permissions so they can generate the API key on your behalf and manage your number/channel. This permission can be given via Integrated Onboarding, or through the 360dialog Hub.

Direct payment clients can regain access to API Key management anytime via their Settings page.

How to check Partner Permission

You can check your Partner permissions by accessing the 360dialog Hub → Details → WhatsApp Channel → Partner API Key Permission.

Displays "Shared" whether the permission to retrieve an API key for this number was shared with the Partner, or displays "Missing" if not shared yet. To share permissions see details below.

How to Manage Partner Permission

In the Client Hub

If you have Direct Payment, you can give or remove permission of a Partner directly in the Client Hub dashboard. To do so, log in to the Client Hub → click on your profile in the top Menu → “Partner” (1) → The current permissions will be listed and can be edited (2).

If you have Partner Payment and wish to reclaim your API key, please contact your Integration Partner.

With Integrated Onboarding

When you are signing up or at any given time, your Partner can trigger the /permission screen of the Integrated Onboarding flow to prompt you to give permission for all or specific numbers/channels. See how they can do this on our Partner Documentation.