Insights & Billing
In this page, you will be able to see your conversation records and setup prepayment balances.
To start using your WhatsApp Business API account, you will need to have a balance in your 360 Client Hub so you can start using conversations credits.

What are conversations?

Every 24-hour conversation in the WhatsApp Business API is charged by WhatsApp. Please see more information about 360dialog charges here and what are conversations here.

Usage management and estimation

Through the Monthly usage graphs, you get to see the number of conversations the phone number had and when; it includes All, Free, and Paid Conversations.
Here, you can also estimate costs for the future through the Approximate charges graph, which shows your estimation of the costs of charges.

[Beta] About your Balance

The Balance feature is only available to a few customers in Beta testing.
In the Balance information, you can see how much you have left to use in WhatsApp conversations.

Add funds

Whenever needed, you can add funds to your balance directly on the Hub.
The first step will be to select the phone number which you want to add funds to. On the same page, you can select if these funds will be one-time only or if you want to set up auto-renewal settings, so you don't need to worry about your balance in the future.
Important! Adding funds can take up to 30 minutes, so, it is highly recommended that you enable the "auto-renewal" feature and set up the threshold that triggers the payment and the amount in a way that 0 balance is very unlikely to happen!
The second step is to estimate the balance needed, based on your conversation consumption. The transaction fees will also be calculated in this step.
On the last page, you check your settings and selected values and confirm the transaction.


How much of the balance is assigned for each phone number?

Balance breakdown is the visual representation of the respective amount of balance you can count on for each of the phone numbers which you prepay conversations for.
It is presented as a list containing all the phone numbers and also as a graph.

How have my conversations been developing throughout the year and what usually is their cost?

You can follow up on the development of conversations every month on the Monthly usage space.
Conversations in the graph can be separated by Free, Paid, and All and if you’d rather you can also filter them by phone number and study particularities one specific phone number conversations can possibly have over another.
This analysis might help you understand better your clients talking preferences according to the different periods of the year like near festivities or during economic hard times, for example.
Through this same reasoning, Monthly usage space will also calculate approximate charges that conversations will cost every month.

Is there a faster and easier way to manage these financial data on a daily basis?

Yes, there is! At the end of the page, you will see a space where you can Manage conversations and finances regarding the prepaid method of your phone numbers, each on a line and there you can also edit info and even add more funds!

What happens when my balance ends? Will I lose conversations?

When the balance is 0 you will no longer be able to send any message within a paid conversation; you will be able to receive incoming messages, though.
You will receive the following error message: The message could not be sent. You do not have enough funds on your conversation prepaid balance to engage in any paid conversation. Please proceed to -> “Insights & Billing” in order to top up your balance and optionally enable auto-renewal, which will prevent you from running out of funds in the future.