> For the complete documentation index, see [llms.txt](https://docs.360dialog.com/docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.360dialog.com/docs/hub/migrations.md).

# Migrations

This document describes how phone numbers move between providers and accounts under Meta's new account model.

## What changed

Meta's new account model reached all businesses by mid-October 2026. The WhatsApp Business Account (WABA) is now split in two:

* **WhatsApp account (WAAC)**: holds the phone number, display name, catalogs and user assignments.
* **Messaging account** (formerly WhatsApp Business Account, WABA): holds message templates, the payment method, billing and webhooks. Your existing WABA became a Messaging account with the same ID.

A phone number can have one Messaging account per provider (BSP or partner). Messaging limits are per phone number, so they are shared across providers.

Because of this, numbers are no longer "migrated" between providers. A business adds a provider to a number, and removes one when it no longer needs it. There is no downtime, usually no re-verification, and nothing to disable or delete first.

## Scenarios

| Scenario                                                                                                                     | What to do                                                                                              |
| ---------------------------------------------------------------------------------------------------------------------------- | ------------------------------------------------------------------------------------------------------- |
| [Move a number to 360dialog from another provider](/docs/hub/migrations/move-a-number-to-360dialog-from-another-provider.md) | Add 360dialog as an additional provider through Embedded Signup, then route conversations to 360dialog. |
| [Move a COEX number to 360dialog](/docs/hub/migrations/move-a-coex-number-to-360dialog.md)                                   | Numbers on the WhatsApp Business app follow a different process.                                        |
| [Move a number away from 360dialog](/docs/hub/migrations/migrate-to-alternate-bsp.md)                                        | Add the new provider, route conversations to it, then cancel your 360dialog subscription.               |
| [Change integration partner (within 360dialog)](/docs/hub/partner-change-with-360dialog.md)                                  | Move a WABA and its numbers to another 360dialog partner.                                               |
| [Migrate a phone number to a new WABA](/docs/hub/migrations/migrate-a-phone-number-to-a-new-waac.md)                         | No longer available.                                                                                    |
| [Moving numbers between Business Portfolios](broken://pages/EB6d0ojfPFNNrS2PeRPH)                                            | Under review.                                                                                           |

## After you add a provider: conversation routing

Meta keeps the existing conversation routing when a provider is added, so the previous provider stays the responder. The channel looks healthy, but no inbound messages or webhooks arrive and free-form replies fail with error 131070. See how to fix this [Channel is Ready but no inbound messages or webhooks arrive (error 131070)](/docs/guides/messages-not-arriving-after-onboarding.md).

## Templates

Templates belong to a Messaging account. They are not carried over when a provider is added. 360dialog Support duplicates templates from your previous Messaging account on request. See [Templates](/docs/hub/migrations/move-a-number-to-360dialog-from-another-provider.md#templates).

## Numbers on the WhatsApp apps

If the number is being used on the **WhatsApp Business App**, one of the following actions must be taken:

1. Onboard the number using [WhatsApp Coexistence](/docs/hub/embedded-signup/coexistence-onboarding.md), or
2. Delete the WhatsApp Business App account before registering the number for the WhatsApp Business Platform.

If the number is being used on the **consumer WhatsApp app**, delete the WhatsApp consumer app account before registering the number for the WhatsApp Business Platform.


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