360dialog On-Premise API to 360dialog Cloud API

This document described how to migrate a number from an 360dialog On-Premise to 360dialog Cloud API.


A phone number to be ported to 360dialog
  • You must be able to receive and verify a 6 Digit PIN Code through SMS or Voice Call.
  • The WhatsApp Business Account connected to the number to be migrated must be verified by Meta. Accounts in Sandbox mode cannot be migrated.

Preparation checklist

Before migrating a number, it's important to go through the following checklist:
  1. 1.
    Meta Business Manager is verified Your Meta Business Manager must be fully verified.
  2. 2.
    Phone number access You must have access to the phone number to receive a 6 Digit PIN Code via SMS or Phone Call.
  3. 3.
    For Brazilian numbers Check in your current WhatsApp profile if the number registered has the extra 9 or not. When migrating the number, it should look exactly the same as the current profile.

Number migration process

In the 360dialog Partner Hub > Details page for any number, there is a property Hosting Platform Type.
From there, you can launch the Cloud migration assistant.
Your request will be processed. You either wait for it to be done or close the pop-up. You will receive a notification in your Notification Center whenever the migration is completed.