Hosting type Change
When registering a WABA with 360dialog, there are 2 different hosting options: On-premise API (hosted by 360dialog) and Cloud API (hosted by Meta).
When a Cloud API number is present within the same WhatsApp Business Account (WABA), the webhook will receive events for both numbers concurrently. We are working on a feature to eliminate this condition.
If your WABA has multiple numbers, we highly recommend postponing any migration until this upcoming feature is officially released in the following weeks.
To migrate a WABA from a 360dialog On-Premise to Cloud API, please refer to our instructions below:
Before migrating a number, it's important to go ensure the following:
- 1.The number is conected and registered under a On-premise hostingConfirm that the WhatsApp Business API account is connected and registered under On-premise hosting type.
- 2.Access to 360dialog HubThe process is handled in the 360dialog Hub. You must either be a Direct Client with 360dialog or have a Partner with Cloud API enabled.
In the 360dialog Client Hub > Details page for any number, there is a property Hosting Platform Type.
From there, you can launch the Cloud migration assistant.
Your request will be processed. You either wait for it to be done or close the pop-up. You will receive a notification in your Notification Center whenever the migration is completed.
After the number is migrated, the Hosting Platform Type will appear as below:
Hosting Platftom Type after Cloud API migration