WABA account: Embedded Signup
Embedded Signup is the fastest and easiest way to create a WhatsApp Business API account
To get WhatsApp Business API Access through Embedded Signup you must follow these steps.
For Phone Numbers with an IVR system enabled, the IVR needs to be temporarily disabled during the registration process.

Embedded Signup Process

Prerequisites

To get a WhatsApp Business API Access, you will need the following: - a valid phone number - a signup form link (which will be supplied by a Solution Partner or 360dialog) You can create a new Facebook Business Account or connect to an existing one during the Embedded Signup process.

Tutorial Video

1. Complete the Applicant Form

Fill out the WhatsApp Business Account application form with:
  • Your email address (which can't be connected to an active 360dialog account);
  • Your name
  • Your Company name
  • Password that will be used in the 360 Client Hub login
The form is available in the following languages. To change it, please use the bottom right menu.
After clicking the Accept Terms button, you will be redirected to the Embedded Signup page.

2. Complete the Embedded Signup

You will need to log in your Facebook account to move forward. It's important that this Facebook account has admin access to the Facebook Business Manager that will manage this WhatsApp account.
There are 3 main steps to the Embedded Signup:
  1. 1.
    Choose or Create a Facebook and WhatsApp Business account Please choose your Facebook Business Manager carefully, since it can't be changed after the number is registered.
  2. 2.
    Create your WhatsApp Business Profile - Choose Display Name - Add the Business Category and Description
  3. 3.
    Complete Number Registration
    You can use a phone number that is already registered in the Android, iPhone, or Business versions of WhatsApp. However, to register this phone number in the WhatsApp Business API, you need to follow the steps outlined on this page to delete the WhatsApp account associated with that phone number.
    Learn more about this process in our documentation.
    Once you finish deleting your account, you can proceed with Number Registration. You will receive a 6-digit code via SMS or Voice call to verify the number.

3. Generate API Key

When the Embedded Signup is completed, we will immediately deploy the WhatsApp Business API Client and you will be automatically logged into 360 Client Hub, where you can generate your API-KEY.
When the stack is deployed, the number will enter Sandbox Mode. In this mode, you will be able to send messages but the number will be subject to the limitations below until WhatsApp Commerce Policy and Display Name reviews are completed successfully.

Embedded Signup Sandbox Mode

When a business completes the embedded signup flow, the account is automatically placed in the Sandbox until all reviews are completed. This period is known as the unverified trial experience. There are 2 tiers to this:
  1. 1.
    Unverified trial experience (upon completion of embedded signup)
    • Notifications: Can be sent to 2 phone numbers, up to 10 messages a day. Notifications can only be sent with pre-approved message templates.
    • Customer Service Messages: Can have customer-initiated conversations with up to 10 phone numbers. A conversation is a 24-hour window of messaging with a given phone number.
  2. 2.
    Expanded trial (upon submission of documents as part of Business Verification)
    • Notifications: Can be sent to 2 phone numbers, up to 10 messages a day. Notifications can only be sent with pre-approved message templates.
    • Customer Service Messages: Can have 1500 customer-initiated conversations. A conversation is a 24-hour window of messaging with a given phone number. This limit is renewed daily, so if you had 1500 conversations today, you will be able to have 1500 conversations (within the 24-hour window) tomorrow.
WhatsApp defines a conversation as a 24-hour session of unlimited messaging between a person and a business. The 24-hour conversation session begins when a business reply to a user message is delivered within the 24 hour window. You can use message webhooks notifications to monitor conversations —only messages with status sent, delivered, and read are impacted.
Only 1 number is allowed in the Sandbox Mode at any one time. If you wish to register a second number, please wait until WhatsApp Commerce Policy and Display Name reviews are completed successfully.

4. Add Business Information in Business Manager

Then, you must add your information in the Business Info section of Business Manager Settings. You need to include a legal name, an address, a website, and the business phone number you intend to use for messaging.
Important: If this information isn't added in 30 days, the number may be automatically disconnected from the API.

5. WhatsApp Commerce Policy and Display Name review

WhatsApp will review your WhatsApp Account to ensure it is compliant with the WhatsApp Commerce Policy. Be sure to examine the policy closely to make sure your Business compliant.
WhatsApp will also approve your company's Display Name. Display Name Guidelines are very strict, and names will often get rejected for small details or minor discrepancies between the name and the Facebook Business, website, or social media. To avoid this, make sure you thoroughly review Facebook's guidelines.
During this review period the account will be assigned to the Sandbox Tier, aka: the Unverified trial experience.
When the checks have been successfully completed, you will be assigned to the Limited Access Tier.

6. (Optional) Complete Facebook Business Verification

Accounts submitted without having the Business Manager verified will be placed in the Limited Access Tier, which gives access to:
  • Unlimited customer-initiated conversations (24-hour messaging windows)
  • Ability to send notifications to 50 unique customers in a rolling 24-hour period
  • Ability to register up to two (2) phone numbers, which can both be assigned to 1 WABA or split between 2 WABAs
You must initiate Business Verification if at any point you want to:
  • Use the Standard Access tier, which gives access to:
    • Higher template messaging limits (1K, 10K, 100K unique customers/day)
    • More than 2 phone numbers
  • An Official Business Account (OBA) - Any business that requires an OBA must complete Business Verification.

Billing

Billing will begin as soon as the WhatsApp Business API stack is deployed. The stack is deployed immediately after Step 2 is completed.
Last modified 20d ago