Here you can find a summary about the WhatsApp Business Account Onboarding.
If you are ready to apply for a WhatsApp Business Account, please follow these 7 steps and you’ll get guided through the WhatsApp Business API setup process. Note which items need to be executed by you (the applicant) , the Solution Partner , or where we (360dialog) will take over .
To get a WhatsApp Business Account, you will need the following: - a valid Facebook Business Manager ID - a valid phone number for WhatsApp - a Partner referral link (supplied by your Solution Partner).
You can apply for a WhatsApp Business Account using the WhatsApp Business Account Submission Form. Ask your Partner for the link to the form.
When you click the "Save" button we can start the setup.
You will receive an email invite to log into our 360 Client Hub so you can track your setup progress.
When you log into the Hub you will see your WhatsApp Account in
DRAFT status. At this stage, no action is required from your side. We will review the application and submit it to Facebook to start the review.
When we submit the WhatsApp account to Facebook, you must accept the "Messaging On Behalf" request in your Facebook Business Manager.
Click on the link in your email or log in to the Facebook Business Manager.
Within the Facebook Business Manager, click Business settings.
Under Received, find our request and click Approve.
Visit the Facebook support pages for more info on how to approve the Messaging On Behalf request.
In order to proceed with your WhatsApp API application, you must complete Business Verification within the Facebook Business Manager. This means you will have to provide Facebook with some documents to prove the existence and legitimacy of your business.
When you upload the required documents then Facebook will start the review process. Once the Facebook review process is completed with a positive result, there will be the following notifications to confirm that the business account has been verified:
A notification in your business manager confirming business verification
An official Facebook email confirming business verification
One subsequent step of the business verification is the approval of your company's display name. This is usually your company name and is pre-selected. So it does not require any action by you.
Visit the Facebook support pages for more info on how to complete Business Verification.
Whatsapp will review your Whatsapp Account to ensure it is compliant with the Whatsapp Commerce Policy. This step will happen automatically after Business Verification so there is no input needed from you. The Whatsapp Business Account status indicator will turn green to indicate a successful review or red if the account failed the Commerce Policy check.
When the WhatsApp Client has been created you will see the Channel status in the Hub as
REGISTRATION_READY. You can then trigger the 6-digit verification PIN code via
voice (Phone Call) or
sms by clicking Trigger Registration.
When you receive the 6-digit PIN code to your device, click "Finish Registration" and enter the code when prompted.
After the number is successfully registered you will be able to retrieve your
D360-API-KEY in the Hub. Both the WhatsApp Account and Number should now be displayed in green color which means the number is connected to the WhatsApp Business API.