Here you can find a summary about the WhatsApp Business API Account Onboarding.
If you are ready to apply, please follow these steps and you’ll be guided through the WhatsApp Business API setup process. Note which items need to be executed by the business (the applicant) , the Solution Partner , or where we (360dialog) will take over .
To get a WhatsApp Business Account, you will need the following: - a valid Facebook Business Manager ID - a valid phone number for WhatsApp - a Partner referral link (supplied by your Solution Partner).
You can apply for a WhatsApp Business Account using the WhatsApp Business Account Submission Form. Ask your Partner for the link to the form.
When you click the "Save" button we can start the setup.
You will receive an email invite to log into our 360 Client Hub so you can track your setup progress.
When you log into the Hub you will see your WhatsApp Account in
DRAFT status. At this stage, no action is required from your side. We will review the application and submit it to Facebook to start the review.
When we submit the WhatsApp account to Facebook, you must accept the "Messaging On Behalf" request in your Facebook Business Manager.
Click on the link in your email or log in to the Facebook Business Manager.
Within the Facebook Business Manager, click Business settings.
Under Received, find our request and click Approve.
Visit the Facebook support pages for more info on how to approve the Messaging On Behalf request.
In order to proceed with your WhatsApp API application, you must complete Business Verification within the Facebook Business Manager. This means you will have to provide Facebook with some documents to prove the existence and legitimacy of your business. Find more information on how to get your Facebook Business verified in our Facebook Business Verification page.
When you upload the required documents, Facebook will start the review process. Once the Facebook review process is completed with a positive result, there will be the following notifications to confirm that the business account has been verified:
A notification in your business manager confirming business verification
An official Facebook email confirming business verification
WhatsApp will review your WhatsApp Account to ensure it is compliant with the WhatsApp Commerce Policy. Be sure to examine them closely to make sure your Business is in accordance.
This step will happen automatically after Business Verification, so there is no input needed from you. The WhatsApp Business Account status indicator will turn green to indicate a successful review or red if the account failed the Commerce Policy check.
One subsequent step of the business verification is the approval of your company's Display Name. This is usually your company name and is pre-selected; Facebook will then review it and approve or reject it.
Display Name Guidelines are very strict, and names will often get rejected for small details or minor discrepancies between the name and the Facebook Business, website, or social media. To avoid this, make sure you thoroughly review Facebook's guidelines.
When the process is complete, you will see the Channel status in the Hub as
REGISTRATION_READY. You can then trigger the 6-digit verification PIN code via
voice (Phone Call) or
sms by clicking Trigger Registration.
When you receive the 6-digit PIN code in your device, click "Finish Registration" and enter the code when prompted.
After the number is successfully registered you will be able to retrieve your
D360-API-KEY in the Hub. Both the WhatsApp Account and Number should now be displayed in green, which means the number is connected to the WhatsApp Business API.