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Opening Hours & Response Time

The page describes our support team opening hours and response time.

Opening Hours

Our Support Team is available during the following hours. All times are displayed in CET/CEST Central Europe Time.
Day
Time
Monday
24 hours
Tuesday
24 hours
Wednesday
24 hours
Thursday
24 hours
Friday
24 hours
Saturday
08:00 - 17:00
Sunday
08:00 - 17:00
We offer Partner and Client Support in the following languages: English (primary), Brazilian Portuguese, German, Spanish and Russian.

Response Time

Depending on your Pricing Plan we will provide a first response according to the table below:
Plan
First response time
Basic
<24hrs
Regular
<4hrs
Premium
<30mins
Note: First responses = First investigation done. We will provide a meaningful update about your issue. This is not an auto-reply.