Help and Support

Our customer support team is available to assist your with your WhatsApp API related issues.

If you have an issue with Meta Business Manager access, please contact Meta Support directly.

Support Channels

We have two channels for support: Ticket Support and Chat Support

🎫 Ticket Support

  • Navigation Bar > Support > Create new Ticket

💬 Chat Support

For Customers on our Regular and Premium plans, you will have access to Chat Support.

Best Practices

  • Include complete information and context when creating a ticket or starting a chat

    • Description about the problem

    • Screenshot or screen recording

    • API request made (if applicable)

    • API response received (if applicable)

    • Timestamp

  • Clearly state the impact of the issue when creating a ticket or chat.

  • Utilize the status page to check if there is an ongoing incident.

  • Make sure to always reply from the same email used for the ticket creation, otherwise a new ticket will be created and will go to the end of the queue.


  • Please do not create both a ticket and chat for the same issue. Depending on the type of issue, you should create a ticket or chat.

  • Please do not create multiple tickets or multiple chats for the same issue. You should create 1 ticket or chat per issue.

  • When possible, please create 1 ticket or chat per issue. If you bundle requests into 1 ticket or chat, it will usually take longer to resolve.

  • Please never share full API keys. If you have to, then please only share the few beginning and few ending characters.

  • Never share your passwords inside any of our support tickets.

Login Troubleshooting

If you are having issues logging in the 360dialog Hub, please try the following troubleshooting steps:

1. Check login URL

Please make sure you are accessing the the correct login URL:

2. Log in a private window

Open a private window (Press Ctrl + Shift + n or ⌘ + Shift + n) and try to login with the URL and your email and password.

3. Disable ad blockers and other add-ons

Disable any add-ons and ad blockers on your browser and retry (the ad-blocker may be interfering with the login)

4. Reset password

Your password could be wrong or invalid. You can use the Reset password link below the password field in the login page to register a new one.

5. Contact support

If you still cannot log into the 360dialog Hub, you can report your issue via:

  1. Reach out to our Support Team via email: or

  2. Fill our website form - with your login email and we will respond within 24 hours.

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