Help and Support

Our customer support team is available to assist your with your WhatsApp API related issues.

If you have an issue with Meta Business Manager access, please contact Meta Support directly.

Support Channels

Our Support Widget can be found in the right bottom corner. Depending on your subscription you will be routed to the correct channel. Please check Response Time for more information.

💬 Support Widget

The Support Widget is available inside the Resource Center anywhere in the 360dialog Hub.

Chat Support

You can ask any question in the chat and your message will be routed to the Customer Support Team appropriately.

Best Practices

• Include complete information and context when creating a ticket or starting a chat

  • Description about the problem

  • Screenshot or screen recording

  • API request made (if applicable)

  • API response received (if applicable)

  • Timestamp

• Clearly state the impact of the issue when creating a ticket or chat.

• Utilize the status page to check if there is an ongoing incident.
• Make sure to always reply from the same email used for the ticket creation, otherwise a new ticket will be created and will go to the end of the queue.

• Creating separate tickets or chats for each client ensures proper data handling and quicker resolution.

Don't

• Please do not create both a ticket and chat for the same issue. Depending on the type of issue, you should create a ticket or chat.

• Please do not create multiple tickets or multiple chats for the same issue. You should create 1 ticket or chat per issue.

• Please create 1 ticket or chat per issue. If you bundle requests into 1 ticket or chat, it will usually take longer to resolve.

• Please never share full API keys. If you have to, then please only share the few beginning and few ending characters.

• Never share your passwords inside any of our support tickets.

• Please do not ask about more than one client per ticket or chat. Mixing client information within the same ticket or chat is not permitted and violates GDPR compliance.

Login Troubleshooting

If you are having issues logging in the 360dialog Hub, please try the following troubleshooting steps:

1. Check login URL

Please make sure you are accessing the the correct login URL: https://app.360dialog.io/login/

2. Log in a private window

Open a private window (Press Ctrl + Shift + n or ⌘ + Shift + n) and try to login with the URL https://app.360dialog.io/login/ and your email and password.

3. Disable ad blockers and other add-ons

Disable any add-ons and ad blockers on your browser and retry (the ad-blocker may be interfering with the login)

4. Reset password

Your password could be wrong or invalid. You can use the Reset password link below the password field in the login page to register a new one.

5. Contact support

If you still cannot log into the 360dialog Hub, you can report your issue via:

1. Reach out to our Support Team via email: [e-mail] or
2. Fill our website form - https://www.360dialog.com/contact with your login email and we will respond within 24 hours.