Cancellation
The document describes how to cancel your Subscription
You can cancel the subscription of a number by following these steps:
- 1.
- 2.Go to the Numbers Page
- 3.Click on the "Actions" button of the phone number wish to cancel
- 4.Click on the Cancel subscription button
- 5.Type the word CANCEL to confirm the cancellation
- 6.Check the consent terms box
- 7.Click Cancel subscription to complete the cancellation
When you tick "Cancel subscription", the termination date will be calculated and the WhatsApp Business API Client will be queued for deletion. After deletion, you will no longer be able to send or receive messages. The phone number will remain in the Hub with an inactive status should you want to re-activate it in future.
Terms & Conditions
Only Clients may request cancellation of a number. Integration Partners may not cancel numbers on behalf of a client.