WABA account: Classic Signup
TheClassic Signup is one of the ways to create a WhatsApp Business API account
If you are registering a WhatsApp Business API account with a phone number that is already used in the WhatsApp Business App or WhatsApp App versions, the Classic Signup is recommended.

Classic Signup Process


To get a WhatsApp Business Account, you will need the following: - a valid Facebook Business Manager ID (see here how to find it) - a valid phone number - a signup form link (which will be supplied by a Solution Partner or 360dialog)

1. Complete the Applicant Form

Fill out the WhatsApp Business Account application form with:
  • Your email address (which can't be connected to an active 360dialog account);
  • Your name
  • Your Company name
  • Your Facebook Business Manager ID
  • Phone Number that will be used in the WhatsApp account
  • Your Timezone
The form is available in the following languages. To change it, please use the bottom right menu.
After clicking the Accept Terms button, you will be able to move forward with the registration.

2. Access the 360 Client Hub

You will receive an email invite to log into our 360 Client Hub so you can track your setup progress and follow the next steps.
If you did not receive your email invite you can reset your password and log into the 360 Client Hub here.

3. Approve the Messaging On Behalf request

The next step is accepting the "Messaging On Behalf" request in your Facebook Business Manager.
  1. 1.
    Click on the link in your email or log in to the Facebook Business Manager.
  2. 2.
    Within the Facebook Business Manager, click Business settings.
  3. 3.
    Click Requests.
  4. 4.
    Under Received, find our request and click Approve.
Visit the Facebook support pages for more info on how to approve the Messaging On Behalf request.

4. Add Business Information in Business Manager

Then, you must add your information in the Business Info section of Business Manager Settings. You need to include a legal name, an address, a website, and the business phone number you intend to use for messaging.
Important: If this information isn't added in 30 days, the number may be automatically disconnected from the API.

5. WhatsApp Commerce Policy and Display Name review

WhatsApp will review your WhatsApp Account to ensure it is compliant with the WhatsApp Commerce Policy. Be sure to examine the policy closely to make sure your Business compliant.
WhatsApp will also approve your company's Display Name. Display Name Guidelines are very strict, and names will often get rejected for small details or minor discrepancies between the name and the Facebook Business, website, or social media. To avoid this, make sure you thoroughly review Facebook's guidelines.
When the checks have been successfully completed, you will receive an email confirmation and the Trigger Registration button will be available in your 360 Client Hub.

6. Number Registration

Now, you will see the Channel status in the Hub as REGISTRATION_READY. You can then trigger the 6-digit verification PIN code via voice (Phone Call) or sms by clicking Trigger Registration.
Trigger Registration
Choose Verification Method
Finish Registration
Enter Verification Code
When you receive the 6-digit PIN code in your device, click "Finish Registration" and enter the code when prompted.
IVR system in place If you have an IVR system in place, we can provide 2 numbers on which the voice verification call will arrive so you can whitelist or route accordingly. Please create a Support ticket with this request.

7. Generate API key

After the number is successfully registered you will be able to retrieve your D360-API-KEY in the Hub. Both the WhatsApp Account and Number should now be displayed in green, which means the number is connected to the WhatsApp Business API.
Generate API Key
API Key Popup
Retrieve and save API Key

8. (Optional) Complete Business Verification

Accounts submitted without having the Business Manager verified will be placed in the Limited Access Tier, which gives access to:
  • Unlimited customer-initiated conversations (24-hour messaging windows)
  • Ability to send notifications to 50 unique customers in a rolling 24-hour period
  • Ability to register up to two (2) phone numbers, which can both be assigned to 1 WABA or split between 2 WABAs
You must initiate Business Verification if at any point you want to:
  • Use the Standard Access tier, which gives access to:
    • Currently available messaging limits (1K, 10K, 100K unique customers/day)
    • More than 2 phone numbers
  • An Official Business Account (OBA) - Any business that requires an OBA must complete Business Verification.


Billing will begin as soon as the WhatsApp Business API stack is deployed. The stack is deployed immediately after Step 1 is completed.
Last modified 19d ago