360 Partner Hub Functions

Using the 360 Partner Hub, you will be able to track all your clients' WhatsApp Business Account information including activation status updates, and phone numbers.

1. Getting Access to the 360 Partner Hub

After becoming a 360dialog Partner, you will be added to the 360 Partner Hub and will receive an email invite asking you to create a new password for your newly created account. Click on Create Password and follow the instructions.

Access email to 360 Partner Hub

2. Navigating the 360 Partner Hub

Tracking your clients' WhatsApp Business Accounts

This is the home screen of the 360 Partner Hub. Here you will be able to track all of your clients' accounts.

Accessing information about each number for your account:

Each number connected to your account can be seen in a folder like this:

By clicking on (on the top right corner) you will get an overall view of the complete status of the account:

By clicking you can access and review more information about the account and number like:

  • Timezone ID

  • WABA Account External ID

  • Namespace

  • IVR and Number Registration Preference

  • WABA Channel External ID

  • Consent Status

For questions about the definition of different account statuses, please click here.

3. Adding more users to 360 Partner Hub

If you would like to add more users (coworkers) to the 360 Partner Hub, you can do so by following these steps:

In the 360 Partner Hub: 1. Click on WhatsApp Accounts 2. Click on Users 3. Click on the "+" Button in blue 4. Add the name and email of the new user 5. Click on "Save". 6. The user you have added will receive an email invite to the 360 Partner Hub.

The user you have added will then receive an invitation to the 360 Partner Hub and be able to login using his own email and credentials.