360 Partner Hub Functions
After becoming a 360dialog Partner, you will be added to the 360 Partner Hub and will receive an email invite asking you to create a new password for your newly created account. Click on Create Password and follow the instructions.
This is the home screen of the 360 Partner Hub. Here you will be able to track all of your clients' accounts.
Each number connected to your account can be seen in a folder like this:
By clicking on 
(on the top right corner) you will get an overall view of the complete status of the account:
Like this, you can access and review more information about the account and number, like:
Timezone ID
WABA Account External ID
Namespace
IVR and Number Registration Preference
WABA Channel External ID
Consent Status
For questions about the definition of different account statuses, check our Account Statuses page.
If you would like to add more users (coworkers) to the 360 Partner Hub, you can do so by following these steps:
In the 360 Partner Hub:
1. Click on Users 2. Click on the "+ Add user" Button in blue 3. Add the name and email of the new user 4. Click on "Save". 5. The user you have added will receive an email invite to the 360 Partner Hub.
The user you have added will then receive an invitation to the 360 Partner Hub and be able to login using his own email and credentials.
The 360 Partner Hub allows you to download a CSV file with data pertaining to all accounts connected to you. In the CSV you will find the following information on your clients:
Company legal name
WhatsApp number
Contact email
Account activation statuses:
Message on behalf
Facebook business verification
Number registration
You will find the download button on the top right corner of the WhatsApp Accounts Page.
Payment Revocation allows you to remove all the numbers that belong to a particular Client. When you, as a Partner, request revocation, you will no longer be billed for that account after the Termination Date (calculated according to the Terms in your Partner contract). If you wish to revoke payment for the WhatsApp Business API for any of your clients, please follow these steps:
Log into the 360 Partner Hub
Click on WhatsApp Accounts in the navigation bar
Click on Show details for the client you would like to request payment revocation for
At the bottom of the page in the Danger Zone section click Request revocation
Follow the on-screen instructions to request revocation
When you request Payment Revocation, the WhatsApp Number will still be visible in the Partner Hub for a short period of time before it is removed. The Client (owner of the number) will be informed that they must add a new Payment Method or Terminate the Number.
