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Insights & funds

This document explains how you can manage your balance and get insights on the usage of the service

What are Conversations?

Every 24-hour conversation is charged by Meta. You can find more information about 360dialog charge here and more about Conversations here.

Manage funds

With this functionality, based on the amount of planned user and business initiated conversations, we can estimate the conversation costs that will be necessary.
Funding Delay Adding funds can take up to 30 minutes, so we recommend that you enable Auto-renewal and set up the threshold that triggers an auto top-up.
Clicking on this button will open the window to Add funds or Change the auto-renewal settings of your Phone Numbers
For in-depth explanation on the Auto-renewal settings, check this article​
  1. 1.
    Select the Phone Number to which the Balance will be added;
  2. 2.
    You need to choose between:
    • Add funds with a one-off charge. Use this if your Phone Number balance is 0.00 and no auto-renewal threshold was set.
    • Change the auto-renewal settings and adding the funds, so all the next auto-renewals of the Phone Number will use the current settings:
After clicking on Continue to next step, you go to the Estimate costs screen, where you define how many Conversations you want, and with this information, the 360dialog Client Hub present to you an estimation of the costs
  1. 1.
    First, select how many business initiated Conversations you are planning to create
  2. 2.
    Then, select how many user initiated Conversations you are planning to have
  3. 3.
    The 360dialog Client Hub will display an estimation on how much will cost to achieve that numbers of Conversations, plus Transactions fees, at the bottom of the modal
On the last step, you go to Confirm checkout, where you can check the Cost breakdown, where the Amount due will be presented.

If you have chosen Add funds to this number with a one-off charge on the first step:

You can now review the Amount and by clicking on Submit and pay now, the selected amount will be charged on your Credit Card and counted towards your balance immediately. Or you can change the values in the previous step.

If you previously chose Change auto-renewal settings for this number:

You will now review the Amount due and by clicking on Submit changes, the selected amount will be charged from your Credit Card at the next time your balance falls below the threshold value. You will be charged on your Credit Card and counted towards your balance immediately if your balance falls is the threshold value. Or you can change the values in the previous step.
Having any questions about the described steps, please, contact our Customer Support.